What is the difference between Solo & Duo?
Basically, it’s only the length difference. Solo can only wrap around your wrist once Duo is long enough to wrap around your wrist twice or wears it as a necklace.
Last updated: July 14, 2019 11:52
Can I back more than 1 NO-BRAINER?
Unfortunately, Kickstarter only allows one pledge for each account within a campaign. If you want to get more than 1 NO-BRAINER, you may have to use your friends/family account to back it.
Last updated: July 16, 2019 21:13
What's your shipping method?
We do international shipping. Your order will be shipped from our China/Hong Kong warehouse directly, and it’s likely to be delivered by your local postal service.
Last updated: September 27, 2019 00:28
Do you provide tracked shipping?
Of course! To ensure guaranteed delivery, we use certified mailing and will send you a tracking number as soon as we ship your order.
You can track your order in this website or *your local postal service website https://www.17track.net/en
*The tracking message may vary with the service that our fulfillment center used, some may not be able to track under your local postal service website.
Last updated: September 27, 2019 00:28
Do I have to pay VAT (Value Added Tax) or customs duties?
Kickstarter rewards are gifts that you receive in return for your donations. They are different from ordinary sales/purchases. Our courier had worked on dozens crowdfunding projects which went smoothly through fulfillment. Under our arrangement, it won’t entail additional costs for you under most circumstances. Despite that, the fact we’re shipping directly from China may still impose a chance for further inspection and determination by the customs. The VAT, duties and fees vary by country.
Last updated: September 27, 2019 00:28
What can I choose for the free NILS 1.0?
You can choose the size & connector for the free NILS 1.0, the color will depend on the availability of the stock.
Last updated: September 27, 2019 00:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.